Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, support more than 190,000 Medical Practice Providers in over 70 medical specialties and administer more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“Always treat me like you really care and you make a different in our community. Way better than the hospital.”
“This is a fine facility. I’ve always received the best of care with no exception. Speak highly to others of Sunrise. Keep up the good work! “
“I was very pleased with the care, service, and attention to detail that I experienced at SASC. The staff was particularly knowledgeable and helpful during my visit, and I was completely comfortable about undergoing my procedure.”
“My surgery at Sunrise Ambulatory Surgical Center was a good experience – every thing went well as I had expected it would. I will recommend this facility.”
“I was at ease the moment I walked in. Everyone was wonderful.”
“Everyone was helpful, friendly and caring. I felt very well taken care of. Very clean. Great staff. Loved Dr. Hall.”
“Thank you! We had great nurses & a wonderful experience. Thanks Dr. Lesuer!”
“Excellent experience!”
“I’ve never had a bad experience at Sunrise. Everyone was very knowledgeable, kind, helpful & respectful.”
“everyone was so helpful, so friendly, great experience”